PRIVACY POLICY
We do not store credit card details nor do we share customer details with any 3rd parties
PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@mickradford.co.uk or mailing us at:
Radford Vac Centre
1 CARTER LANE MANSFIELD GB NG18 3DE
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
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SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sales@mickradford.co.uk or by mail at
Radford Vac Centre
[Re: Privacy Compliance Officer]
[1 CARTER LANE MANSFIELD GB NG18 3DE
DELIVERY POLICY
All parcels are sent out using Royal Mail. If you select the FREE Delivery option your parcel will be sent 2nd class standard delivery. If you opt for the 1st class option your parcel will be sent 1st class within 24hrs of receiving your order. Most parcel are received between 3-5 working days of order being placed. Finished goods such as vacuum cleaners will require courier delivery. We use Parcel Force & DPD to send out large items or finished goods. Delivery times vary between next day and 5 working days.
Refund / Cancellation Policy
Returns:
We do accept returns for exchange of item or for a refund.
Item No Longer Needed / Wanted:
You have 14 days from receiving your order to return any items not needed / wanted for a refund (we will refund the amount of the product minus the cost of postage and you will need to cover postage costs in to us). The item MUST still be in original packaging unopened and undamaged. Item MUST be in the exact same condition as it was sent to you and item MUST not have been used.
Wrong Item Received:
If the item is in correct once you have received it due to our error please return the goods within 14 days. We will offer to refund you the full amount including the costs of posting the item back to us or we will refund you the cost of posting the item back and send out the correct item immediately. If the item has been ordered in correctly and needs to be exchanged we will carry out the exact same procedure as above, but we would not cover your costs to post the item back and you will be required to pay for posting the correct item back out
Item Came Damaged:
If the item has arrived but is damaged in anyway, weather it be a mistake in production or damaged in transit we will ask for the item to be returned. We will refund any costs involved with posting the item/s back to us and exchange or refund for the item/s immediately
Item has Broken / Gone Defective:
All items carry a manufacturer guarantee when sold unless otherwise stated. Depending on item and how / why it has broken will depend on length of guarantee. In this case please call us on 01623 629788 and we can discuss the correct procedure.
ALL ITEMS ARE TO BE RETURNED TO THE SAME ADDRESS:
Return address:
Radford Vac Centre
1 Carter Lane
Mansfield
Notts
NG18 3DE